Deactivate License

You can deactivate your activated license using the tool NActivate.exe located in the %NCHOME%/bin/NActivate folder. To deactivate, you need to have the Deactivation Key from Alachisoft Sales.

NCache allows two deactivation modes – online and Manual.

Online Deactivation

  1. Search for Command Prompt on Windows Start menu, right-click on the search result and select Run as Administrator.

  2. Through command line, go to directory %NCHOME%/bin/NActivate.

  3. Execute the following command, where the deactivation key (you got from Alachisoft) is provided with the /k parameter.

    nactivate /d /k XXXXXXXXXXXX

  4. On successful deactivation, you are prompted with a success message “Your copy of NCache has been successfully deactivated.”

Manual Deactivation

  1. Search for Command Prompt on Windows Start menu, right-click on the search result and select Run as Administrator.

  2. Through command line, go to directory %NCHOME%/bin/NActivate.

  3. Execute the following command to generate the authorization code. This is specified with the /m parameter. The deactivation key (you got from Alachisoft) is provided with the /k parameter.

    nactivate /d /k XXXXXXXXXXXX /m

  4. You will be prompted with a long encrypted text on the screen. This is the Deactivation Request Code.

  5. Copy this code from the screen to obtain the Deactivation Authentication Key. You can do this two ways:

    Method 1: Get Key from Alachisoft Sales

    • Email this code to Alachisoft Sales at sales@alachisoft.com.
    • You will receive an email confirming that NCache has been deactivated.

    Method 2: Get Key via NCache Email Activation

    • On your web browser, open the following page: http://app.alachisoft.com/admin/ncache/console/emaildeact.php

    • Paste the Deactivation Request Code into the text box on this page and click Verify.

    • This opens up the Deactivation Data Verification page, which shows Product information, User Information and Machine Information.

    • Once you have verified that the information is correct, click on the Deactivate! button at the bottom of the page.

    • This opens up the Deactivation Result page, where you are prompted with a success message: “Your copy of NCache has been successfully deactivated.”If your license was not activated before you deactivated it, it will display a message that “NCache License is not activated”.

See Also

Licensing Model
Activate License
Reactivate License
Evaluation Period Management