Quick Reference to Troubleshooting NCache
This section is intended as a quick reference to provide you with solutions and workarounds to commonly occurring exceptions and problems while using NCache. You can either look up community based solutions posted on Google Groups, GitHub, or Stack Overflow, refer to relevant content such as NCache tech tips, documentation and release notes, or contact NCache Tech Support.
Community Based Support
The NCache community and our Tech Support actively correspond on:
NCache Tech Support
In case you can't find what you're looking for, you can always drop an email to Alachisoft's Support Team at support@alachisoft.com.
Self Help
You can also refer to the troubleshooting content and bug fixes on our website such as:
- Tech Tips
- NCache Release Notes
- NCache Documentation (see below for detailed list of common problems)
Troubleshooting Related Docs
The commonly occurring problems have been categorized into 5 sections. Head over to these categories to find details about symptoms and workarounds.
Installation
Sigar Native libraries not found
Unable to run PowerShell cmdlets
Administration
No server available to process request
Unable to communicate with server node
Disabled network card
Nodes not joining with cluster
Bind multiple NICs
Out of memory problem
NCache API
No server available to process request
Unable to communicate with server node
Client socket deadlock
Client operation exceptions
Compact serialization exception
Security
Client connectivity failing with TLS
NCache security exception
Monitoring
Computer name not found
Diskperf not installed
No READ access to the Perflib subkeys
Unable to connect to remote server